IEPL is committed to offer its customers the highest possible standards of products and services. Our focus and efforts are driven by our customer’s value chain, as we strive for value maximization across the levels in the Industry. We bring solutions to improve efficiency, for increased outputs and higher netbacks for our customers.
Commitment to customer/market
- Clear information about the products on technical and usage attributes.
- Understanding the usage/application requirement.
- Transparent and direct communication on policies related to sales & prices.
- Consistency and regularity in supplies.
- Information on orders position during transaction
- Post sales technical support, if required.
- Update on new development in the Industry.
- Complaint redress system for timely solution
Support we need
To help us give you the most appropriate advice/solution, we will ask you to:
- tell us your usage application to ensure a suitable product is recommended
- let us know about your machines so we can help in recipe selection
- let us know if there is any aspect of our service, or product we have discussed or recommended that you don’t understand or need clarification
- tell us if you think there are ways we can improve our service/product We recognize that the success of our company depends on looking after the best interests of our customers and providing them with progressive solutions all times.